Frequently Asked Questions

1. How long does it take to receive my order?
Most orders are processed within 3–5 business days. Delivery time varies depending on your location:

USA: 3–7 business days

Europe: 5-9 business days (standard shipping)

2. Are your products handmade?
Yes! All of our items are handmade with care and attention to detail. We create each favor individually to ensure a truly personal touch.

3. Can I personalize my order?
Absolutely. Most of our products can be personalized with names, dates, or short messages. Just fill in the personalization box on the product page before checkout.

4. Do you offer bulk discounts?
Yes, we do! If you're ordering for a large event (100+ pieces), please contact us for a custom quote or discount offer.

5. Can I return a personalized item?
Unfortunately, we do not accept returns on personalized items, as they are made specifically for you. However, if there is a defect or error on our part, please reach out and we’ll make it right.

6. What if I made a mistake in my personalization?
Please contact us immediately. If the order hasn’t gone into production yet, we’ll happily update it. Once it's been produced, changes may not be possible.

7. Do you ship internationally?
Yes! We currently ship to:

USA

Europe (including the UK, Germany, France, Italy, etc.)

If your country is not listed at checkout, feel free to message us for custom arrangements